Should you ever receive any damaged goods, we sincerely apologise.
Please contact us immediately after receipt, using our freephone number 0800 - 66 55 220, so that we can find a solution together.

Your orders will usually arrive in perfect condition. However, in the event that you receive the wrong goods or if part of the order does not arrive, we sincerely apologise for the incident. Please contact us on 0800 - 66 55 220, so that we can find a mutually agreeable solution as soon as possible.

Your satisfaction is our goal.
We appreciate your feedback.

Please contact our specialist advisors.

Freephone numbers:

DE, A, NL: 0800 66 55 220

CH: 0800 66 55 22

L: 8002 4305

e-mail: info@vet-concept.com

You have the right to cancel your order within fourteen days without giving reasons.

You will find more details on your right of withdrawal at Right of Withdrawal

The credit for returned goods will be sent as soon as possible after receipt of the goods in Föhren.

If there are any outstanding items in your customer account, a credit note will be offset against these items.

If no outstanding items are offset, the amount will be refunded as originally paid, unless otherwise requested.

- to the bank account
- to the PayPal account
- to the credit card
- to your customer account (with original payment via COD, prepayment or immediate transfer)