General terms and conditions

1. Applicability

These general terms and conditions apply to all orders placed through our web shop by consumers or traders.

Consumer means a natural person not acting in the exercise of a profession or business. Trader means a natural person or legal entity acting in the exercise of a profession or business or the person acting on his behalf.

These conditions also apply to traders in future commercial relations subject to the need for a formal prior declaration thereof. Unless otherwise expressly approved by us, we cannot accept the contractual validity of conflicting or supplementary general terms and conditions used by a trader.

2. Contractual partners, conclusion of the contract

The purchase agreement is concluded with Vet-Concept GmbH & Co. KG.

By presenting the products in the online shop, we make a binding offer to conclude a contract regarding these items. You can first place the products in your shopping basket without obligation and correct your choices at any time before placing your binding order by using the correction options offered and explained in the ordering process. The contract is concluded by clicking on the order button. Clicking the order button implies acceptance of the offer regarding the goods in the shopping basket. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Language of the agreement and storage of the text of the agreement

The language(s) available for the conclusion of the contract is/are: German

We save the contractual text and send you the order details and our terms and conditions by e-mail. You can access the contract text via our customer login.

4. Subject of the contract

4.1 Product description

Reference is made to the validity of the respective product description as an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us in case of ambiguities:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between displayed and actual product colours are possible.

5. Delivery conditions

5.1 Shipping costs

Standard shipping is free from an order value of EUR 14.90 including VAT. Below this order value, a minimum quantity surcharge of EUR 5.00 applies.

Express delivery from Germany to the Netherlands is not possible.

5.2 Delivery options

We ship the products to the delivery address specified during the ordering process.

We ship the goods, collection of the goods by the customer is unfortunately not possible.

6. Payment

The following payment methods are basically available in our shop.

Prepayment

If you choose prepayment as your payment method, we will provide you with our bank details in the order confirmation and deliver the goods upon receipt of your payment.

Credit card

You enter your credit card details during the ordering process. Your card will be debited after the goods have been dispatched.

Acceptgiro procedure

By placing an order, you grant us a SEPA direct debit authorisation. We will notify you at least one bank business day in advance of the date on which the account will be debited (so-called pre-notification). A bank business day is any business day, except Saturdays, public holidays and the 24th and 31st of December each year. The account will be debited after shipment of the goods.

If you do not redeem your card, you will be charged 8.95 euros. We therefore ask you to check your account number and sort code, IBAN and BIC details carefully.

PayPal

To pay the invoice amount through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (PayPal), you must be registered with PayPal, identify yourself with your access details and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions during the ordering process.

PayPal may offer registered PayPal customers selected according to its own criteria further payment options in the customer account. However, we have no influence on offering these options; further payment options offered individually affect your legal relationship with PayPal. More information on this can be found in your PayPal account.

Sofort by Klarna

To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further instructions during the ordering process.

Klarna

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (Klarna), we offer you the following payment options. Payment via Klarna is possible for consumers only. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and payment shall be made directly to Klarna. Further information is provided with the respective payment option and in the order procedure.

7. Right of withdrawal

You are entitled to the statutory right of withdrawal as described in the withdrawal conditions.

8. Retention of title

Purchased products remain our property until they are paid for in full.

For entrepreneurs the following additionally applies: We reserve ownership of the products until all claims from the ongoing business relationship have been settled. You may use or resell the products delivered under retention of title in the normal course of your business activities; all claims arising from such resale shall be assigned by you - irrespective of whether such products delivered under retention of title by being connected or mixed with another good - to us in advance in the amount of the invoice amount, and such assignment shall be accepted by us. You retain the right to collect those claims, but we may also collect those claims ourselves, if and to the extent you default on your payment obligations.

9. Damage during delivery

This provision applies to consumers :

For consumers the following applies: If goods are delivered with visible transport damage, you must, if possible, report this damage immediately to the delivery person and contact us as soon as possible. If you do not complain or do not contact us, this does not affect your legal rights and their enforcement, in particular as regards your legal right to warranty. But you will then help us to enforce our own rights against the freight carrier or transport insurance company.

10. Warranties

10.1 Legal warranty

For entrepreneurs, the limitation period for warranty claims for newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to an item that was used for a construction work in accordance with its usual manner of use and that caused its defectiveness.

With regard to entrepreneurs, only our own data and the manufacturer's product descriptions included in the contract shall apply as agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising.

If the delivered item is defective, we initially guarantee the entrepreneur at our discretion by remedying the defect (subsequent improvement) or by supplying an item free of defects (replacement delivery).

The above limitations and reduction of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents.

- in case of injury to life, limb or health

- in case of intentional or grossly negligent breach of duty and fraudulent intent

- in case of non-fulfilment of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the compliance with which the contractual partner can regularly rely (cardinal obligations)

- within the scope of a guarantee promise, if agreed

- insofar as the scope of application of the Product Liability Act has been opened up.

Information on any additional guarantees and the exact conditions can be found with the product and on the special information pages in the online shop.

10.2 Supplementary warranties and customer service

Information on any additional guarantees and the exact conditions that may apply can be found next to the product or, if applicable, on the individual information pages in the online shop.

Customer service: Our customer service is available for queries, complaints and claims on working days from 7.30 a.m. to 8.00 p.m. and on Saturdays 08.00 a.m. to 3.00 p.m.via phone at 0800 6655220 as well as via email at info@vet-concept.de.

11. Liability

For claims based on damage caused by us, our legal representatives or our agents, we are always liable without limitation

- in case of damage to life, body or health

- in case of wilful or grossly negligent breach of duty

- In the case of guarantees given, insofar as agreed

- insofar as the regulations of the Product Liability Act apply.

In case of breach of essential contractual obligations due to slight negligence on the part of us, our legal representatives or legal agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must normally be foreseen.

12. Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_nl.pdf)

13. Dispute resolution

The European Commission offers an online dispute resolution platform, which you can find here.

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer dispute resolution body.

14. Final provisions

For businesses, German law shall apply, with the exception of the United Nations Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the Civil Code, a legal entity under public law or a public body, the exclusive court of jurisdiction for all disputes arising from the contractual relations between us and you shall be the court of our registered office.

If individual clauses of these General Terms and Conditions are invalid in whole or in part, the rest of the contract remains valid. If individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.