General Terms and Conditions

1. Applicability These general terms and conditions apply to all orders placed through our online store by consumers or traders.

• • A consumer is defined as a natural person who does not act in the exercise of a profession or business.
  • A trader is defined as a natural or legal person who acts in the exercise of a profession or business or someone acting on their behalf. These terms also apply to future commercial relationships with traders unless a formal prior declaration to the contrary is made. Unless expressly approved by us, we do not accept the contractual validity of conflicting or supplementary terms and conditions used by traders.

2. Contractual Partners, Conclusion of the Agreement

The purchase agreement is concluded with Vet-Concept GmbH & Co. KG. By presenting products in the online shop, we make a binding offer to conclude a contract for these items. You can place products in the shopping cart without obligation and correct your choices at any time before submitting your binding order by using the correction options explained in the order process. The agreement is concluded by clicking the order button, which signifies acceptance of the offer regarding the goods in the shopping cart. You will receive an email confirmation immediately after sending the order.

3. Contract Language and Storage of Contract Text

The available language for concluding the contract is German. We store the text of the contract and send you the order details and our general terms and conditions by email. You can view the contract text via our customer login.

4. Subject of the Contract

4.1 Product Description

The validity of the respective product description is referred to as an integral part of the contract.

4.2 Product Images

Without prejudice to your statutory warranty rights, please note the following special features. Contact us in case of any uncertainties:

• • Due to individual screen configurations (e.g., resolution and brightness), slight differences between the displayed and actual product colors are possible.
  • Natural deviations in grain, structure, and color of wood products are possible.

5. Delivery Conditions

We ship the products to the delivery address specified during the order process. Unfortunately, customer pickup of goods is not possible.

6. Payment

The following payment methods are generally available in our shop:

• • Advance Payment: If you choose advance payment, we will provide our bank details in the order confirmation and deliver the goods after receiving your payment.
  • Credit Card: Enter your credit card details during the order process. Your card will be charged after the goods are shipped.
  • Direct Debit: By placing an order, you grant us a SEPA direct debit mandate. We will notify you at least one banking day in advance of the debit date (pre-notification). A banking day is any working day except Saturdays, national holidays, and December 24th and 31st. The account will be debited after the goods are shipped.
  • PayPal: To pay the invoice amount via the payment service provider PayPal, you must be registered with PayPal, authenticate with your access data, and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. Further instructions will be provided during the order process.
  • Klarna Pay Now: To pay the invoice amount via the payment service provider Sofort GmbH, you must have an online banking-enabled bank account, identify yourself accordingly, and confirm the payment order. Your account will be debited immediately after placing the order. Further instructions will be provided during the order process.
  • Klarna: In cooperation with the payment service provider Klarna Bank AB, we offer the following payment options. Payment via Klarna is only possible for consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the order process.

7. Right of Withdrawal

You have the legal right of withdrawal as described in the withdrawal conditions.

8. Retention of Title

Purchased products remain our property until fully paid. For traders, additionally:

We retain ownership of the products until all claims from the ongoing business relationship are settled. You may use or resell the delivered products in the ordinary course of business; all resulting claims from resale are assigned to us in advance, up to the invoice amount, regardless of whether the products are mixed or connected with other goods. This assignment is accepted by us. You retain the right to collect these claims, but we may also collect the claims ourselves if you fail to meet your payment obligations.

9. Damage During Delivery

This provision applies to consumers: If goods are delivered with visible transport damage, you should report this damage to the carrier as soon as possible and contact us promptly. Failure to complain or contact us does not affect your legal rights and their enforcement, especially regarding your statutory warranty rights. However, you help us assert our own claims against the carrier or transport insurance.

10. Warranties

10.1 Statutory Warranty

For traders, the limitation period for warranty claims for newly produced goods is one year from the transfer of risk. This sentence does not apply to an item that has been used for a building in accordance with its usual use and has caused its defectiveness. For traders, only our own details and the product descriptions of the manufacturer included in the contract apply as an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements. If the delivered item is defective, we initially provide warranty to traders at our discretion by remedying the defect (subsequent improvement) or delivering an item free of defects (replacement delivery). The above limitations and shortening of the deadlines do not apply to claims based on damage caused by us, our legal representatives, or agents.

• • In case of injury to life, limb, or health
  • In case of intentional or grossly negligent breach of duty and fraudulent intent
  • In case of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies (cardinal obligations)
  • As part of a guarantee promise, if agreed
  • As far as the scope of the Product Liability Act is open. Information about any additional warranties and the exact conditions can be found with the product and on special information pages in the online shop.

10.2 Additional Guarantees and Customer Service

Information on any additional warranties and the exact conditions that may apply can be found alongside the product or, if applicable, on separate information pages in the web shop. Customer service: Our customer service is available for queries, complaints, and claims on working days from 7:30 a.m. to 8:00 p.m. and on Saturdays from 8:00 a.m. to 3:00 p.m. via phone at 0800 6655220 as well as via email at info@vet-concept.de.

11. Liability

For claims based on damage caused by us, our legal representatives, or our agents, we are always fully liable

• In case of injury to life, limb, or health
• In case of intentional or grossly negligent breach of duty
• For given guarantees, as far as agreed
• As far as the regulations of the Product Liability Act apply.

In the event of a breach of essential contractual obligations through slight negligence by us, our legal representatives, or legal agents, the amount of liability is limited to the foreseeable damage typical of the contract at the time of conclusion, the occurrence of which must generally be expected.

12. Code of Conduct

We have submitted to the following codes of conduct:

• Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_nl.pdf)

13. Dispute Resolution The European Commission offers a platform for online dispute resolution, which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board

14. Final Provisions

    For traders, German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a trader within the meaning of the Civil Code, a public law legal entity, or a special fund under public law, the exclusive jurisdiction for all disputes arising from contractual relationships between us and you is the court of our registered office. If individual clauses of these General Terms and Conditions are wholly or partially invalid, the remainder of the contract remains valid. If individual clauses are invalid, the content of the contract is governed by statutory provisions.

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