Right of withdrawal

Model instructions for revocation

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period shall expire 14 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the last good.

To exercise the right of withdrawal, you must send us (Vet-Concept GmbH & Co. KG, Dieselstr. 4, 54343 Föhren, Deutschland, info@vet-concept.de, telephone: 08006655220) of your decision to withdraw from the contract via an unambiguous statement (e.g. in writing by post or e-mail). You may use the attached model withdrawal form for this purpose, but are not obliged to do so.

To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. We will reimburse you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.

We will collect the goods. We will bear the cost of returning the goods. You will only be liable for any depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract)

- To Vet-Concept GmbH & Co. KG, Dieselstr. 4, Föhren, Deutschland, info@vet-concept.de

- I/We (*) hereby notify you that I/We (*) withdraw from my/our (*) contract of sale of the following
goods/provision of the following service (*) revoked (*)

- Ordered on (*)/Received on (*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is submitted on paper)

- Date

(*) Delete where not applicable.

Cancellation policy created with the Trusted Shops legal text editor

Should a product from our company ever give rise to a complaint, our service team will be happy to assist you by telephone. For a quick and inexpensive handling, please request a return sticker by telephone and make sure that the goods are carefully packaged.

The purchaser is entitled to the statutory warranty rights for defects.

Our toll free numbers Mon-Fri 7.30 - 20 h, Sat 8 - 15 h

D 0800 66 55 220
L 8002 4305
A 0800 66 55 220
CH 0800 66 55 22
NL 0800 66 55 220

Cancellation policy for consumers

Revocation instruction - Right of revocation

You have the right to revoke this agreement within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier has taken delivery of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. letter, fax or e-mail). You can use the attached withdrawal form. This form is only an example and you are not obliged to use it. You may also electronically fill in and submit the example withdrawal form or any other unequivocal statement on our website www.vet-concept.nl/withdrawalform. If you make use of this option, we will send you an acknowledgement of receipt of such a revocation immediately (e.g. by e-mail). In order to meet the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal before expiry of the withdrawal period.

Vet-Concept GmbH & Co. KG
Dieselstr. 4
54343 Föhren
Duitsland

Telefoonnummer:
Duitsland: 0800 - 66 55 220
Luxemburg: 8002 4305
Oostenrijk: 0800 - 66 55 220
Zwitserland: 0800 - 66 55 22
Nederland: 0800 - 66 55 220
Fax: +49 (0) 65 02-99 65 29
E-mail: info@vet-concept.com
www.vet-concept.nl/withdrawalform

Cancellation Policy - Consequences of Cancellation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you - you will never be charged for such refund. We may refuse to refund until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this agreement. The deadline is met if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Special advice

The right of withdrawal does not apply to goods that can go bad quickly or whose expiration date would quickly be exceeded. Furthermore, the right of revocation does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.